What Makes Our Culture Special?
Franchisees and travel agents work together to serve customers and have fun
We call Expedia® CruiseShipCenters® franchisees our partners for a reason. It’s because we’re in this together, and the more we grow, the better we become. When franchisees gather together for our regional meetings, our annual cruise meeting, or our land-based annual convention, one of the highlights of the experience is getting to meet our travel agent business owners and their travel consultants. We swap travel stories and experiences, build friendships and share experiences that help each of us better serve our vacationing clients.
“Stronger.Together®” is at the heart of our culture. It’s our mantra, and it didn’t come from market testing or a corporate brainstorming session — it came from the mouths of our franchisees as we worked together to grow our travel agent business in the early days of the franchise system. Working together, we are able to create state-of-the-art systems that allow us to provide unparalleled service to customers. Working together, we are able to pool our buying power to negotiate deals and perks that set us apart in the industry. Working together, and by leveraging both our interpersonal relationships and the systematized knowledge of our team members, we are able to develop custom travel plans that allow customers to escape cookie-cutter travel and enjoy spectacular vacations without having to stress over every detail themselves.
Working together, we have fun. We asked Franchise Business Review to survey our franchisees in 2014 to gauge their satisfaction with the brand, and 90% of them agreed that our “Stronger.Together” culture was excellent. Not just good — excellent.
And it’s excellent for the travel agents who work with you to grow your business, too. Thanks to the offices our franchisees provide, independent travel agents don’t have to be holed up in their home office. Think about the sales professionals that you know. The best ones are dedicated professionals, and they are also incredibly social. They love meeting people, sharing stories and ideas, and helping people solve problems. When you fill an office with a group of friendly professionals who are passionate about travel, the enthusiasm is contagious. By bringing them together, providing training, and allowing them to share knowledge and support one another, you allow them to get better results and have more fun in the process. It’s awfully hard to have a fun conversation about Tahiti with your cat while sitting in your home office. Expedia CruiseShipCenters offices allow independent travel agents to blast past that drudgery and replace it with camaraderie.