Expedia CruiseShipCenters Moves Discovery Day to a Virtual Platform

Expedia CruiseShipCenters hosted our very first Virtual Discovery Day on April 22, 2020 – and what a success it was! We had five extremely engaged, eager, and optimistic candidates attend and we are now starting to plan our Virtual Discovery Day for May.

Our Discovery Days have always been the most impactful, and the most important, step in our Expedia Franchise Discovery Process. This process is designed to help educate potential Franchisees on franchise ownership through a series of phone calls, emails, videos, and finally, attending Discovery Day. Our typical Discovery Day involves candidates flying to our corporate office, in beautiful Vancouver, British Columbia, where they spend a full day sitting through presentations and meeting the corporate team. Presentations are put together by our leadership team, and Subject Matter Experts (SMEs), and covers everything from what it takes to open your doors to tech support, marketing, and how to recruit a successful team of independent travel agents.
As part of Expedia Group, a leading seller of travel, Expedia CruiseShipCenters is the only subsidiary of the brand that can be owned and operated by a Franchise Owner. With over 33 years of a proven Brick and Mortar franchise system, Expedia CruiseShipCenters has grown to over 300 franchise locations across North America.

Why Virtual?

With traveling being put on hold, due to the COVID-19 global pandemic, we were unable to host our typical in-person Discovery Day. Fully understanding the importance of Discovery Day, our team jumped to action and brainstormed how to host this vital step in our franchising process, on a virtual platform. After a few logistical changes, and by leveraging our online video conference system, Expedia CruiseShipCenters was able to provide our candidates with the same informative, fun, and engaging day experienced in-person.
We truly believe that our Virtual Discovery Day is a great opportunity to learn and interact from the comfort of your own home while being part of a memorable and unique experience.

Leading up to the Virtual Discovery Day

While we’re all doing our part and social distancing, many of us are having to adjust our daily routines to take care of children, run errands, or attend to other urgent matters throughout the day. We’ve also had to adapt to daily online meetings and virtual phone calls, which can be exhausting at times. We completely understand, and we’re right there with you, which is why your Franchise Advisor will help you through the steps of education, at the pace you feel most comfortable with.
After a series of education steps, and once our Franchise Advisors have deemed you a good fit for Expedia CruiseShipCenters, you will be invited to attend our Virtual Discovery Day. Two weeks prior to Virtual Discovery Day you will receive a series of short videos from each presenter. Presenters will introduce themselves, discuss their role at Expedia CruiseShipCenters, and give a quick overview of what they will be discussing during the Virtual Discovery Day. These videos are meant to help candidates familiarize themselves with the speakers and the topics that will be covered on the day of.

What to Expect at Virtual Discovery Day

This is your day! Your Franchise Advisor will guide you through the materials leading up to Virtual Discovery Day, as well as provide you with a schedule of the day. Your Virtual Discovery Day will start with a presentation from our President, Matthew Eichhorst, and will continue with presentations from members of our leadership team and Subject Matter Experts. This day is meant to be fun, informative, and educational, as you complete the most important step in your franchise journey with Expedia Franchise. Throughout the day we hope to show you why our proven system of 30+ years has helped us become a leading seller of cruise vacations in North America. We also hope to learn more about what motivates you in your quest to build a profitable and successful business.
The day will end with a “cheers” to begin our Virtual Happy Hour – a time to relax and reflect with fellow candidates and the team.

How to Prepare for Virtual Discovery Day

Before attending our Virtual Discovery Day, you will have completed our six-step education process, which is the foundation for understanding the Expedia CruiseShipCenters franchise opportunity. Preparing for the day is simple: have a computer or tablet with a camera and come with an open mind! To improve the experience, we encourage you to ask any and all questions you may have. This is the only way to ensure that we’ve filled any gaps in your due diligence so that you have all the information needed to make an informed decision.

At Expedia CruiseShipCenters, we’re committed to helping our franchisees achieve their goals as successful business owners and strong leaders serving their community. Therefore Discovery Day is not only valuable but a mandatory step, for all potential Franchise Owners. Whether it’s virtual, or in-person, our Discovery Day allows you a glimpse into the corporate values and culture you’re considering being a part of. We truly want you to get a sense of what it means to be part of the Expedia brand and the Expedia CruiseShipCenters family. It’s also the perfect opportunity to make that final decision on whether we are the right fit for you, and for us to decide whether you are the right fit for us.

If you’re ready to begin the Expedia CruiseShipCenters discovery process and attend Discovery Day in the coming months, download our free franchise report. You can also learn more through this six-step overview of our retail travel agency franchise opportunity here.