How we provide exceptional support for our #1 customer
At Expedia CruiseShipCenters our programs and support systems are designed to ensure that our #1 customer, our Franchise Partners, can focus on their #1 priority, growing and developing their team of Vacation Consultants serving their community with spectacular vacation experiences.
We are dedicated to providing the best tools, proven systems and top tier support for our Franchise Partners and help them achieve their business ownership goals. When you join forces with Expedia CruiseShipCenters you’ll complete our intensive Franchise Partner onboarding prior to opening your Center but the support doesn’t end there. One of the many ways we provide ongoing support to our Franchise Partners after completing their intensive onboarding is access to our dedicated Technical Support team available to help guide owners through any and all kinds of questions. Here’s a glimpse into the incredible team ready to support you as an Expedia franchise owner.
Accessible Support When You Need it
One of the many benefits of franchise ownership is knowing that you have support when you need it. Imagine having an entire team to call on when you need help navigating anything from a simple question on the day to day operation of your Center to where to find one of the great tools available to set your team of Vacation Consultants up for success.
Our more than 250 Expedia CruiseShipCenters locations are in communities across North America and our Technical Support team is available all hours of the business day. Accessibility is key and that’s why our Technical Support team can be reached in whichever format is best for you whether it be via web form, email or live chat – we’re here to help. They’re prompt to respond back with the average wait time being just 30 minutes. Our Technical Support team will direct you with the appropriate resource or tools and when necessary connect you with the Program Manager who can assist with providing additional support when needed.
The Best of the Best
Our Franchise Partner satisfaction is top of mind and our dedicated Technical Support team strives to continuously provide prompt and exceptional service. Our team is committed to responding quickly and efficiently, when it comes to resolving more than 100 different inquiries on average each day. To keep our finger on the pulse, a Customer Satisfaction Survey is deployed following each inquiry to receive feedback on the recent support experience to provide us insight into our Franchise Partner’s needs. Our Technical Support team are not only great communicators and pleasant to interact with, they also consistently provide solutions for our Franchise Partners and Vacation Consultants with an impressive 99% satisfaction rating! This dedicated team continues to serve Expedia CruiseShipCenters Franchise Partners and Consultants and aim to achieve a 100% satisfaction rating.
Feedback from our #1 Customer
We’re always looking for opportunities to improve our processes and support our Franchise Partners smarter and better. Don’t just take our word for it! Read some of the feedback we’ve received from Franchise Partners and Vacation Consultants regarding their first-hand experience working with our fantastic Technical Support team.
“Excellent support – completely understood what I needed and provided clear explanation – very quick service, friendly and knowledgeable – could not have been better – thank you!!!!”
“Excellent service, very familiar with the answers that are needed. Pleasure to work with.”
“I’m always thankful that the Technical Support team never says “you know, you could read how to do that yourself. Here’s the link” they just answer my questions like it’s the first time it’s been asked!”
“Phoned quickly and clearly answered to my satisfaction. When asked an additional question put on hold and got the answer.”
“It was great and really loved the follow up to make sure things were working properly.”
“I love working with this team.”
Additional Support Resources for our Franchise Partners
Embarking on a new chapter as a first-time business owner can be overwhelming, that’s why joining a proven system like Expedia CruiseShipCenters with a dedicated team in place to support you every step of the way means that you can go into business for yourself and not by yourself! In addition to our Technical Support team, we have a wealth of resources and articles accessible through our industry-leading technology, CruiseDesk®, where Franchise Partners can review materials from their initial onboarding if they ever need a refresher. In the event step by step assistance is needed, our Technical Support team and 125+ corporate team is ready to help with any aspect of your business.
Ready to Learn More?
You can also learn more by reading the essentials about our retail travel agency franchise opportunity here.