Leader in Travel Industry Recognized as a 2013 Top Franchise System

Franchise Business Review Honors Expedia CruiseShipCenters for Excellence

March 28, 2013 // // Vancouver, British Columbia – Expedia® CruiseShipCenters® – part of Expedia® Inc, the largest online travel company in the world, recently ranked No. 38 in Franchise Business Review’s 2013 Top Franchise Systems with 100-249 units.

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Every year, Franchise Business Review conducts thousands of independent surveys of franchisees, across hundreds of today’s leading franchise brands. The award recognizes Expedia CruiseShipCenters as one of the Top 50 franchise companies with the highest level of overall franchisee satisfaction.

“We are honored to receive this award, which wouldn’t have been possible without the dedication of our Franchise Partners,” said Matthew Eichhorst, President of Expedia CruiseShipCenters. “It is important for franchise systems to survey their franchise owners to truly get a sense of their satisfaction. The feedback that we receive is essential to the continuous improvement of our system and ultimately, the growth of our company.”

Franchise Business Review surveys over 150,000 franchisees from more than 700 leading franchise brands across North America. This year’s participants included a wide array of companies from many different industries, ranging in size from small franchise systems with just a dozen franchisees, to large international brands with thousands of locations around the world.

Expedia CruiseShipCenters’ Franchise Partners and Vacation Consultants can leverage Expedia’s $34 Billion in buying power for flights, hotels, vacation packages and more.

About Expedia CruiseShipCenters

Expedia CruiseShipCenters provides exceptional value and expert advice for travelers booking cruises and vacations through its network of more than 170 franchise locations. As part of Expedia Group, the largest online travel company in the world, the company’s 4,000 Vacation Consultants have been navigating spectacular vacation experiences for customers across North America for more than 25 years. Named a fast-growing franchise by MSN Money, Expedia CruiseShipCenters offers flexible, rewarding business opportunities for Consultants and Franchise Owners with a passion for travel.

Expedia is either a registered trademark or trademark of Expedia Group in the U.S. and/or other countries. Other logos or product and company names mentioned herein may be the property of their respective owners. © 2013 Expedia Group. All rights reserved. CST # 2029030-50 and CST # 20893-43

SOURCE Expedia CruiseShipCenters

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Your Month-to-Month Guide to Great Sales

A soup-to-nuts primer on when to snag the best deals on a variety of products.

By Geoff Williams


Image source:

Image source:

Shoppers who don’t realize what’s in store for them in 2013 are understandably in a post-holiday funk right now. The tantalizing, tempting sales start in late November just in time for Thanksgiving. Then come the bargains on Thanksgiving Day itself, Black Friday, and several weeks of ads promising great deals on everything you could possibly want to buy, eventually washed down by post-Christmas sales. Then the opportune shopping season is over—no more big markdowns, no more incredible savings—at least until the same time next year.

Yet that isn’t really the case. It’s well-established that throughout the year, there are ideal times to buy particular items. With the Super Bowl around the corner, you’ll soon see a slew of ads swearing that prices on big-screen TVs have never been better, which may be the case, at least until the next Black Friday rolls around. But it’s far from only televisions you can save on in 2013, and arguably the deals throughout the year are much more important than the deals to be had in December. As Sheri Bridges, faculty director of the Center for Retail Innovation at Wake Forest University in Winston-Salem, N.C., observes, “The holidays are about wants. The rest of the year is about needs.”

Here’s what you need to know about what to buy each month:

January. In addition to TVs, this month is also known for “white sales,” mainly on bed linens and towels. This concept is credited to John Wanamaker, a Philadelphia merchant who opened his store in 1877 and in January 1878, held America’s first white sale, which references white sheets (although it refers to much more), an idea he apparently borrowed from a Parisian department store. It’s an American tradition to this day.

January and February are also the best months to book a cruise, says Geraldine Ree, senior vice president of sales and marketing for Expedia CruiseShipCenters. She says travelers start thinking about vacation plans after the holidays, and “to take advantage of this demand, cruise lines work with travel agency partners to put out their best booking incentives of the year during this time.”

You can often save 20 percent, but the big value is in bonus offers: “You’ll find free stateroom category upgrades, savings on airfare, prepaid gratuities, and onboard cash credits of up to $400 from some lines. Reduced deposits are also common, so you’ll be able to secure your booking with just half of what would normally be required.”

Another reason cruise discounts are offered during these months is that the industry likes to plan ahead and book as many cabins as it can for the entire year. In turn, “You may find cheaper, last-minute pricing at the end of the year when cruise lines are trying to hit their annual targets, but stateroom selection is likely to be sparse,” Ree says, “and you’ll end up paying more than you save on the cruise fare for an expensive last-minute flight to get there.”

February. Late January and February are the best times to take care of your carpet cleaning, says Bill Zinke, vice president of marketing for Chem-Dry, a franchised carpet and upholstery cleaning service headquartered in Nashville. He says this is the slowest period of the year for the industry, enabling consumers to find discounts of up to 20 percent.

Thanks to Presidents’ Day sales, February is also a good time to buy a mattress. Gerry Borreggine, president and CEO of Therapedic International, a mattress manufacturer based in Princeton, N.J., says many industry insiders insist that mattresses start going on sale over Presidents’ Day weekend because George Washington and Abraham Lincoln were lousy sleepers. “The truth is that we don’t really know how they slept, and [we] never will,” says Borreggine, who thinks the sales probably began because of the three-day weekend, which is why mattress sales also pop up on Memorial Day and Labor Day weekends.

Discounts over Presidents’ Day weekend are frequently 10 to 25 percent, partly because retailers are trying to unload older models to make room for new ones.

March. Clothing experts say this is the time to find discounted winter coats and winter sporting goods, like snowboards and ski gear, since the season is winding down. Luggage is often said to be on sale, as many spring breaks take place in March.

Although computer sales are often dictated by the hot new item on the market, Josh Smith, editor at, a mobile computing news and reviews site, says March is a good time to buy a laptop. “New models will be arriving and pushing older models to clearance shelves,” he says.

April. Hit the stores for snowblowers and furnaces in April. This is also the month to buy a swimming pool, says Willan Johnson, CEO of VivoPools, a national swimming pool and spa maintenance franchise. Johnson says April is the sweet spot in the year when consumers are thinking about pool season but the demand isn’t quite there yet, so you can often save as much as 20 percent. Many contractors are also less costly during this month and more readily available to install a pool.

May. Refrigerators often go on sale in May, as new models begin appearing in stores in the summer, which makes retailers anxious to clean out older models.

June. This can be a good time to find deals on gym memberships, as health clubs must compete with the warm weather and work harder to entice people to exercise inside. You’ll also find deals on dishes, with wedding season drawing closer and retailers competing for shoppers hunting for wedding gifts. Typical savings: 25 to 50 percent.

July. Home-decor prices dip during this month, for the same reason dishes do. Think table linens, cutlery, picture frames, sofa pillows, candlesticks—often at savings of 20 to 50 percent. Like January, July is a good month to buy furniture, with new trends finding their way to the showroom floor in the near future.

August. Although it’s hard to tell what’s hype and what’s actually a sale, this is the month to buy school supplies. With the summer almost over, August is also a good time to purchase swimsuits and outdoor grills for next season.

September. If you’re planning to get hardwood floors or your cabinets refinished, consider doing it now. Adam Kirschman, director of marketing for N-Hance Wood Renewal, a franchised business based out of Logan, Utah, which offers refinishing services for wood surfaces like hardwood floors, says the industry offers sales during September primarily because it’s a slow month, with families ending their summer activities and ramping up for school and the holidays. The industry also promotes the fact that since it’s a quieter time of year in most households, it won’t matter as much if the kitchen is out of commission while it’s being remodeled. Expect to save 15 to 25 percent if you’re booking a project in the early fall.

September and October are also the months when most major appliances sell at steeper discounts than usual, barring refrigerators (see May). Retailers are debuting their latest models and gearing up for the holidays, so if you’re looking for a sale on an oven, washing machine, dryer, or dishwasher, this is historically the right time to buy.

October. It’s not that you can’t find deals during this month, but with Black Friday right around the corner, October may be the one month when sales won’t be plentiful. But if you must pull out your wallet and you didn’t get enough in August, back-to-school supplies are often on clearance, along with gardening tools.

November. Aside from jumping on Black Friday sales, two things you may want to do this month: buy an air-conditioner or book a wedding.

December. Pretty much everything is on sale, including things you don’t want or need, which might explain a few of the more bizarre gifts you’ve received over the years.

Corrected on 01/18/2013: A previous version of this story misstated the headquarters of Chem-Dry. The company is based in Nashville.

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Five Minutes with Matthew Eichhorst catches up with Expedia CruiseShipCenters’ president in Vancouver

By Amanda Stutt

Matthew Eichhorst, president, Expedia CruiseShipCenters

Matthew Eichhorst, president, Expedia CruiseShipCenters

Vancouver- based Expedia CruiseShipCenters recently celebrated its 25th anniversary onboard the Ruby Princess for the company’s annual national conference at Sea, attended by 600 travel agents. caught up with company president Matthew Eichhorst upon his return to Vancouver, as he discussed the challenges of the past year, predictions for the upcoming wave season, and the strengthened value of travel agents.

Expedia CruiseShipCenters is based in Vancouver- was the company started here?

Head office is in Vancouver, and it was started out here 25 years ago- we just celebrated our 25th anniversary on the Ruby Princess-next year we’re on the Allure with Royal Caribbean. Our [company] founder was Michael Drever- he started the company as an agent. It became a franchise in its early days. He bought the assets-he was the only franchisee, and he grew it from the ground up. He took an idea and grew it to where we are now- quite a vision. We have almost 4,000 agents across North America over just about 160 locations.

How has the company changed over the years?

I purchased part of the organization about eight years ago and in the last ten years, we’ve grown about 10 times… by growing our distribution channel as well as by growing sales, both on an individual by agent basis, but also per location basis. We’ve quadrupled our number of agents, doubled our number of locations and grown our revenue by [around] ten times. It’s been quite a success for not only the franchisees, but also the agents themselves.

Are Expedia CruiseShipCenters primarily ‘bricks and mortar’, or are there home-based agents as well?

Primarily bricks and mortar. Out of all of our locations, they have agents that are certainly full time, but they work inside the center on a part time basis for the most part. There are varying degrees- and they are independent contractors.

Do you believe the bricks and mortar concept drives the company’s success?

Yeah, it’s been interesting, over the last ten years, as the internet has grown and become what it is today, I think people thought that travel would be going the way of the internet, and there would be no need for the agent, but what’s happened is, anyone who’s taking their few weeks of vacation a year with their family or loved ones, simply put a lot of merit on getting that vacation purchased right. Like a flight, or the right hotel. And the value of the agent, as the internet has grown and there’s so much information out there, has actually started to re-strengthen. There are lots of articles out there that show how the agent helps sift through the complexity of the leisure market, so [clients] know exactly what they’re getting. We’ve seen resurgence, in all of the research that we’ve done, that the value of the agent is actually strengthening. [For example], if you’re going to fly to Europe and spend a couple of weeks in the Baltic, there are a lot more questions than there are answers for the consumer, so they like to have people helping them.

Expedia CruiseShipCenters

600 agents onboard the Ruby Princess for Expedia CruiseShipCenters’ 25th anniversary national conference

What are some highlights from the 25th anniversary cruise?

We have our national conference every year, and we always do it on a ship. What was a little unique about this is that we were celebrating our 25 years, and our theme was ‘building excellence’. I think everyone would agree that the cruise industry, in 2012, had some challenges, not only economically, but also with some of the events that have gone on, so we really focussed on the year of progress, and where we looked at the year of 2012 as an investment year to really dig into some of our core programs. We launched two major initiatives on the ship; one was our ‘promise’, and that was about ‘who does Expedia CruiseShipCenters stand for, and what are we trying to be’? And it’s really about being navigators of spectacular vacation experiences. [It’s] not just about selling the cruise- it’s about selling the entire vacation experience. And we also launched a new training program for agents called ‘The Navigator’s Approach’. And that has five modules that help with sales training and sales effectiveness. It’s not only for people that are brand new, but for people who have been in the business awhile- some of our agents have been with us for 20 plus years- so it’s more of a skills development program. It was really well-received; we got a standing ovation at the end of the conference.

What do you see trending for the 2013 season?

I think it will be better than last year. Coming into wave season, the last couple of months have been quite positive. I don’t think we’ll see a year of even greater deals, because there’s still a lot of value in the pricing of the current marketplace, but you’ll see some additional value-adds, whether it be gratuities, or onboard credits or things like that to entice customers. River cruising is something that has been expanding almost 100 per cent per year for the past five years. This is because, I think people are looking for variety, and people who are long-term cruisers are looking to try something new. And I think people are starting to get a little more adventurous [and want] to get more into the countries, so the concept of a river cruise, where you spend a lot of your time in port, where you get to walk around and see a variety of cities, has really caught on. It’s like- how do you take the cruising market to the tour business? People rave about it. 70 per cent of river cruises in Europe are still down the Danube, but you’re starting to see new markets, like Portugal should be opening next year. And Africa was launched by AMA this year and Vietnam a few years ago, so you’re starting to see it grow into new markets.

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