What Our Franchisees Have To Say

We have a lot of what we call ‘Customers For Life’. Expedia Cruises’ training program has taught us how to create a system that will create a customer for life from the first time we reach out to them to the time they get back from their trip ready to plan the next one.

The idea of a big digital company also doing brick-and-mortar locations to appeal to every segment of the market was attractive to me and I felt that it was very forward-looking. Expedia is a household name that has instant credibility and instant familiarity with our customers. That is a big differentiator from most of our competitors who don’t have a big brand for people to connect with.