LEADERSHIP & RECOGNITION

The organization that supports you.

Expedia Cruises has one of the highest support staff to franchisee ratios in the industry with over 100 Corporate Support staff dedicated to your success. With the Expedia brand, and our rank as one of the top companies to work for in Canada, our office in Vancouver, BC attracts top notch talent to support our Franchisees. With in-house experts who know our recruitment, leadership, and marketing tools like the back of their hand, we’re here to provide the support you need to succeed in your new business.

For us, that means giving you – our franchisees – the tools, systems, and support you need to be successful. We also help you troubleshoot issues by offering support in the field, as well as outstanding online and phone support. Great support also means great communication. When you call us for a question, we will return your call promptly, armed with answers.

Holding effective monthly team meetings.

We know that it can be difficult at times to keep your Vacation Consultants engaged and motivated while also keeping them updated on what’s going on with the business. This is why we provide you with the resources and tools to run monthly team meetings that support you in keeping your team up-to-date on the business, building sales culture, leading your team to promotional success, recognizing sales achievements, and developing sales skills.

We put all of this together for you in a PowerPoint deck and all you have to do is edit, where necessary, and present! Your monthly team meeting resources include:

• PowerPoint Presentation
• Speaker’s Notes
• Consultant Handout

Makes spotting coaching opportunities easy.

Each of our franchisees has access to their team’s dashboard on Partner Central. This dashboard highlights key success factors of each of your Vacation Consultants. Individual metrics such as the number of leads in their pipeline, YTD sales, sales growth from the previous year, and their customer service rating, will all be displayed on the dashboard. This allows you to quickly spot any areas of concern, as well as highlighting areas that deserve recognition.

Individual performance coaching from anywhere.

By now you know that one of the most important tasks as an Expedia Cruises Franchisee is to continuously coach and guide your team of extraordinary Vacation Consultants to sales success. With the help of our Consultant coaching tool, as well as My Team Dashboard, you will be able to have constructive conversations with each of your Consultants, as you see fit.

Recognizing your team.

Growing your travel business not only means growing the number of Vacation Consultants on your team, but also coaching and motivating each Consultant to grow their individual sales. Expedia Cruises’ Navigators Club Consultant recognition program provides you with tools to help your team set and achieve their goals by reinforcing effective sales behaviors.

• 10 Navigators Club levels based on achievable sales benchmarks
• Incentivize your team by setting higher commissions with higher club levels
• Tools include gifts, certificates, and leader’s guides outlining recognition best practices

Marketing & Promotions

Tracey Codd

Franchise Partner in Venice, FL

You could say that I live the brand and the business. The recruitment marketing that Expedia Cruises offers on my behalf that generates recruitment leads for me! Even my Consultants are out there promoting and recruiting for us, they believe in the brand and our team.

Janet Maxwell

Franchise Partner in Victoria, BC

Being order makers, not order takers – that has been the biggest change in our office since we delivered The Navigators Approach training. My Consultants are asking better questions, they’re listening and making notes, and in turn our clients are happier! They’re loyal and they’re going to refer us, which is the whole cornerstone of our business.