In the News: Expedia® CruiseShipCenters® Newest Center in Atlanta, GA

We are excited to announce Ayten Mauk opening the doors of our newest Expedia CruiseShipCenters in Atlanta, GA.

Ayten’s Center is located at 4505 Ashford Dunwoody Rd. Unit 12A, Atlanta, GA 30346

This is Ayten’s first of three Expedia CruiseShipCenters to open!

For more details about the Expedia CruiseShipCenters franchise opportunity fill out the form below or take a look at this six step overview of our retail travel agency franchise opportunity here.

In the News:Expedia® CruiseShipCenters® Collaborates with Environics Analytics to Deliver Data-Driven Marketing Campaigns

Cruise Industry Leader Takes Innovative Approach to Consumer Marketing; Launches Best-in-Class Marketing Sales Strategies

April 01, 2019 // Franchising.com // Bellevue, Wash. – Expedia CruiseShipCenters, the leading cruise travel agency franchise in North America, has announced a collaboration with Canada’s premier data and analytics company, Environics Analytics. The marketing and data analytics company is applying the practice of market segmentation to aid the travel brand’s Franchise Partners in locating and understanding their existing and potential customers, which will allow them to target marketing campaigns more precisely and effectively in every media channel.

“Consumers want information and offers that are relevant, but to do that effectively, businesses need to know who their target customers are and where to find them,” said Jan Kestle, President and CEO of Environics Analytics. “Expedia CruiseShipCenters has done this very successfully, leveraging our high-quality data and analytical expertise to offer fresh insights about their customers and where they can find more like them.”

With this strategic initiative, Environics Analytics has identified and analyzed different consumer segments within established territories, providing Franchise Partners with a detailed understanding of their customer’s background, cruising preferences, the social media channels they use, and how they’re affected by different marketing media. Informed by these customer segmentation reports, Expedia CruiseShipCenters Franchise Partners can now target their email marketing, digital marketing, and print marketing based on the concentration of consumer segments in their territory. This not only results in a higher rate of return on investment, but also ensures that each Center is sending out material and information about products that are of interest to consumers in their local community.

For potential franchisees entering the Expedia CruiseShipCenters system, the initiative will provide them with essential information to help make informed decisions of where to open their Center, as the segmentation reports will allow them to see which market areas have a higher density for potential customers.

“This is a step forward in our marketing strategy, and certainly a big advantage for Expedia CruiseShipCenters as we now have a deeper understanding of our customers, and of each Center’s market area potential,” said Matthew Eichhorst, President of Expedia CruiseShipCenters. “We’re always looking for new tools to support our Franchise Partners and to set them up for long-term success, and with our data-driven marketing approach, Franchise Partners can now identify how they can turn their marketing challenges into marketing successes.”

With the cruise travel industry expected to continue its rise throughout 2019, Expedia CruiseShipCenters’ growth is in part driven by this continued demand. According to the Cruise Lines International Association (CLIA) report, more than 30M passengers are expected to cruise in 2019 – a 34 percent increase from five years prior. Additionally, 24 new ocean, river and specialty ships are scheduled to debut this year, with more than 125 new ships coming online between now and 2027.

About Expedia CruiseShipCenters

Expedia CruiseShipCenters provides exceptional value and expert advice for travelers booking cruises and vacations through its network of over 280 points of sale. As part of the Expedia Group family of brands, the company’s more than 6,000 Vacation Consultants facilitate the booking of a wide range of vacation products including cruises, flights, hotels, vacation packages, tours, excursions and more. The company has been navigating spectacular vacation experiences for customers across North America for 30 years. For more information on Expedia CruiseShipCenters, visit www.expediafranchise.com.

Expedia and CruiseShipCenters are trademarks or registered trademarks of Expedia, Inc. or its affiliates in the U.S. and/or other countries. Other logos or product and company names mentioned herein may be the property of their respective owners. © 2019 Expedia, Inc. All rights reserved. CST # 2029030-50 and CST # 20893-43

About Environics Analytics

Environics Analytics is one of North America’s premier marketing and analytical services companies. The company offers the full range of analytical services – from data supplier to strategic consultancy – and provides over-the-counter reports, purpose-built software-as-a-service and a wide variety of modelling approaches. Its team of quantitative marketers, modelers and geographers are expert at helping organizations identify their business challenges, develop data-driven solutions and achieve success along every phase of their analytics journey. To learn more about Environics Analytics, please visit www.environicsanalytics.com.

For more details about the Expedia CruiseShipCenters franchise opportunity fill out the form below or take a look at this six step overview of our retail travel agency franchise opportunity here.

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In the News: Expedia® CruiseShipCenters® Newest Center in London, ON

We are excited to announce Jim, Norma, and Malcolm Ferguson opening the doors of our newest Expedia CruiseShipCenters in London , ON. The Ferguson’s new Center is located at 3074 Wonderland Road South, London, ON N6L1A6.

This is their 3rd Expedia CruiseShipCenters location!

For more details about the Expedia CruiseShipCenters franchise opportunity fill out the form below or take a look at this six step overview of our retail travel agency franchise opportunity here.

In the News: Expedia® CruiseShipCenters® Newest Center in Beverly, MA

We are excited to announce Mark Dawson opening the doors of our newest Expedia CruiseShipCenters in Beverly, MA. Mark’s Center is located at 47 Enon Street Unit #7 Beverly, MA 01915

For more details about the Expedia CruiseShipCenters franchise opportunity fill out the form below or take a look at this six step overview of our retail travel agency franchise opportunity here.

In the News: Expedia® CruiseShipCenters® Newest Center in Palm Desert, CA

We are excited to announce Gary Kelb and Flavius Garmacea on opening the doors of our newest Expedia CruiseShipCenters in Palm Desert, CA.

Gary and Flavius’s Center is located at 73-091 Country Club Dr Suite A8, Palm Desert, CA

For more details about the Expedia CruiseShipCenters franchise opportunity fill out the form below or take a look at this six step overview of our retail travel agency franchise opportunity here.

In the News: Expedia® CruiseShipCenters® Rides Growth Wave in 2019

Cruise Industry Leader Celebrates 2018 Milestones; Looks to Build on Innovation and Growth in 2019

The article was published in March 2019 in FranchiseHarbor.

BELLEVUE, Wash., March 13, 2019 /PRNewswire/ — The top cruise travel agency franchise in North America, Expedia CruiseShipCenters, announced a milestone-heavy year for the growing brand. In 2018, the brick and mortar travel agency awarded its 100th franchise in the U.S., signed its first multi-unit deal, and exhibited 17 percent year-over-year growth. Riding this wave of momentum in 2019, the company expects another high performing year with 35 new franchise locations projected to open.

Adding to the several notable growth achievements over the past year, Expedia CruiseShipCenters awarded 26 new franchises and achieved over $790 million in gross bookings in 2018. The brand also received industry recognition, winning Carnival Cruise Line’s Retail Partner of the Year Award, Holland America Line’s Franchise Agency Network Award, and Norwegian Cruise Line’s Canadian Retail Partner of the Year, among several others. Most notable, Expedia CruiseShipCenters was ranked on Entrepreneur Magazine’s annual Franchise 500 ranking. The prestigious ranking is a testament to the brand’s ability to grow its footprint across North America while continuing to provide unparalleled franchisee support and customer service.

“2018 was a strong year for the brand, as we achieved some new milestones, won a series of supplier awards, and continued to build on the success from last year,” said Matthew Eichhorst, President of Expedia CruiseShipCenters. “We hope to keep this momentum going in 2019, and with our continued focus on agent recruitment and retention, and our plan to incorporate technology and data to drive our consumer outreach, I believe this will be another incredible year for us.”

In 2019, Expedia CruiseShipCenters has eyes set on key markets throughout the U.S. for development including Florida, Texas and California, Georgia, Illinois, and Washington.

With the cruise travel industry expected to continue its rise throughout 2019, Expedia CruiseShipCenters’ growth is in part driven by this continued demand. According to the Cruise Lines International Association (CLIA) report, more than 30M passengers are expected to cruise in 2019 – a 34percent increase from five years prior. Additionally, 24 new ocean, river and specialty ships are scheduled to debut this year, with more than 125 new ships coming online between now and 2027.

For more details about the Expedia CruiseShipCenters franchise opportunity fill out the form below or take a look at this six step overview of our retail travel agency franchise opportunity here.

In the News: Expedia® CruiseShipCenters® Newest Center in Louisville KY

We are happy to announce Linda Caso has opened the doors of our newest Expedia CruiseShipCenters in Louisville KY.
Linda’s Center is located at 4110 Summit Plaza Dr.

For more details about the Expedia CruiseShipCenters franchise opportunity fill out the form below or take a look at this six step overview of our retail travel agency franchise opportunity here.

In the News: Expedia® CruiseShipCenters® Inks First-Ever Multi-Unit Franchise Agreement

The article was published in February 2019 in PRNewswire.

ATLANTA, Feb. 19, 2019/PRNewswire The top cruise travel agency franchise in North America, Expedia CruiseShipCenters, has just announced the signing of its first multi-unit franchise agreement. The multi-unit agreement will bring three new locations to Georgia over the next several years. Folded into an overall growth vision for the brand, the new multi-unit franchise opportunity provides motivated entrepreneurs an opportunity for aggressive business expansion. As Expedia CruiseShipCenters continues to expand its presence in North America, the company is on track to reach its goal of opening 500 North American locations in both Canada and the United States over the next five years.

The Georgia multi-unit agreement is spearheaded by husband and wife team, Wil and Ayten Mauk. The long-time residents of Atlanta will debut three new locations throughout the state by 2023. The first location is currently in development in the Dunwoody area and is slated to open April 2019. The new locations will join five existing Expedia CruiseShipCenters locations throughout Georgia in Alpharetta, Lakeland, Lawrenceville, Roswell and Sugar Hill.

“We could not be more excited to open our new locations throughout our home state. We wanted a career that combined our love for travel with the challenge of taking on an entrepreneurial role,” said Ayten. “With a well-known brand like Expedia Group, paired with the value of having a storefront to interact with our customers, we feel well-positioned to help our community plan their perfect vacation.”

Expedia CruiseShipCenters opened 22 new franchise locations and welcomed over 2,000 new Vacation Consultants in 2018. Riding this wave of success, Expedia CruiseShipCenters plans to open even more locations this year with a particular focus on the southeast.

“It is an exciting time to join the Expedia CruiseShipCenters family. After more than 30 years, our proven system has evolved to suit franchise partners interested in building an empire with our multi-unit franchise opportunity. As the cruise industry continues to surge, our Centers are able to meet the demand in the market,” said Matthew Eichhorst, President of Expedia CruiseShipCenters. “We are continuing our expansion into more communities across the country, and we are seeking both single and multi-unit owners like the Mauk’s who want to pursue entrepreneurship in a retail business that they are passionate about.”

With the cruise travel industry expected to continue its rise throughout 2019, Expedia CruiseShipCenters’ growth is in part driven by this continued demand. According to the Cruise Lines International Association (CLIA) report, more than 30M passengers are expected to cruise in 2019- a 34% increase from five years prior. Additionally, 24 new ocean, river and specialty ships are scheduled to debut this year, with more than 125 new ships coming online between now and 2027.

For more details about the Expedia CruiseShipCenters franchise opportunity fill out the form below or take a look at this six step overview of our retail travel agency franchise opportunity here.

Are You Looking for a Recession-Resistant Franchise?

4 Compelling Reasons to Consider Expedia CruiseShipCenters

As you research franchise opportunities, it’s important to consider the stability of each model and how your business will fare in the event of a downturn in the economy. While many things are in your control as the owner of your own business, the economy can have a big impact on both employees and business owners alike. Finding a recession-resistant franchise can help to minimize any negative impacts your business may experience during these times.

During tough economic conditions, some brands weather the storm better than others and throughout our 32-year history, Expedia CruiseShipCenters has persevered through more than one storm. With an exceptional product, a minimal expense business model, and a proven system for helping franchisees be successful, our company has not only survived recessionary periods since we began in 1987, but we have also taken market share and come out ahead of our competition.

Here are 4 ways Expedia CruiseShipCenters offers a recession-resistant franchise:

1. No inventory required

When you invest in many franchise businesses, a large upfront cost is often required for inventory — whether that be stock to fill your shelves, or food to have on hand to feed potential customers. Purchasing inventory is a fixed cost and a necessary risk incurred by many franchise owners, but not at Expedia CruiseShipCenters. Since travel is an experiential product which is supplied by external tour operators, there are no shelves to stock or physical products for our owners to purchase upfront. Through the power of technology, you can offer your customers thousands and thousands of different products to suit any travel budget and taste, without spending a cent on inventory. Plus, with the latest cruise line availability feeds updating automatically in your CruiseDesk system daily, your inventory will never go out of style, or be past its best-before date. The travel products you offer will always be fresh.

2. Cruising is always a great value vacation

While it’s true that consumers may cut back on frivolous expenses during a recession, real travellers – the kind who book with Expedia CruiseShipCenters year after year – will always make travel a priority. For someone who looks forward to their annual family cruise each year, travel is not a frivolous expense.

Plus, unlike products that stay at a static price point regardless of demand, cruising offers a vast range of options for any and every budget. If a client can’t afford their usual luxury cruise one year, they may choose to book with a premium line instead, or perhaps they’ll downgrade from a suite to a balcony. They could also choose to depart from a port within driving distance to save on the cost of the flight. With so much flexibility and choice, cruising allows travellers to travel, no matter what the economic conditions are. With industry-leading rates and commissions secured for our 25 partner cruise lines, you’ll be able to accommodate any travel budget through your Expedia CruiseShipCenters franchise.

Need more convincing? If anything shows confidence in the future of the cruise industry, it’s the ongoing investments cruise lines are making in increased capacity. Even from 2007-2009 during the global economic recession, worldwide cruise capacity still increased by a whopping 1.44 Million passengers and continues to rise as billions of dollars are invested in new ships each year.

3. Our sales model is commission-based

With many franchise businesses, like fast-food or specialty retail, employee wages are an ongoing fixed expense of running your business. While you may be able to cut down on the number of staff members you have during difficult economic conditions, you will still require some staff to keep your business open and running smoothly.

At Expedia CruiseShipCenters, all Vacation Consultants are Independent Contractors who are paid on commission only. This means that you will only pay your Consultants when a cruise is sold. Why is this important for a recession-resistant franchise? If employee wages are fixed and your incoming sales decline, this has a negative impact on your bottom line. If on the other hand, your employee wages drop as top line sales fall, your business has a much better chance of pulling through. If a Vacation Consultant doesn’t sell any cruises, they won’t earn any commission. You can bring on as many Consultants as you can support at your local Center and incur little to no risk as the fixed expenses for your business will remain the same. In the event of a downturn in the economy, no layoffs are required.

4. Cruise lines will do what it takes to fill their ships

Two-thirds of all cruise vacations are booked through travel agents according to PhoCusWright, travel agencies are an essential sales channel for cruise lines to leverage when they need help filling their ships. As one of the leading sellers of cruises in North America with a collective database of over two million cruisers, Expedia CruiseShipCenters will be one of the first brands cruise lines will come to with exclusive booking incentives to offer our customers such as onboard cash credits, free upgrades or reduced deposits. These added bonuses allow you to offer more cruising value to your clients, without having to reduce the price of the cruise itself which would eat into your sales, and your commissions.

In addition to these national booking incentives, you’ll also have local cruise line representatives knocking on your door to partner with you directly as an Expedia CruiseShipCenters franchisee. They will offer you additional marketing funds to help put on events at your Center or fund local ad campaigns that promote both your business and their brand. While these “co-op” funds are available to your Center every year, cruise lines tend to make even more of these marketing dollars available during tough economic times. Best of all, this addition your local marketing budget won’t cost your Center a cent so you get to reap the rewards without any added financial risk.

For more information about the economic stability of the Expedia CruiseShipCenters franchise model and how you can become a part of our growing brand, we invite you to continue learning about our opportunity. Complete the form below for immediate access to our franchise brochure or review the essentials about our travel agency franchise opportunity here

Learn More

Expedia CruiseShipCenters continues to search for new franchise owners across North America. Are you interested in business ownership? If you’re ready to learn more about owning your own Expedia CruiseShipCenters complete the form below to receive our franchise brochure or review the essentials about our travel agency franchise opportunity here.

Expedia CruiseShipCenters Veteran Franchisee Feature: Francis James

Open your own Expedia franchise and be your own boss

Join forces with the largest brand in travel paired with a proven system and over 30 years of experience. Expedia CruiseShipCenters is seeking passionate travelers who are natural leaders to join its expanding network of franchise owners. We are proud to support Veterans and First Responders as they pursue their business ownership dreams by opening a retail travel franchise is their community. Our franchise model is a great fit for Veterans and First Responders where they can apply their previous experience and dedication by leading and developing a successful team of travel consultants.

Francis James – Santa Clarita, CA

Meet veteran franchise owner, Francis James. Francis joined the Expedia family earlier this year and opened his Expedia CruiseShipCenters in Santa Clarita, California. Previously, he had worked for Fortune 500 companies and the Department of Defense and has 35 years’ experience problem solving, leading, managing, financing and business operations. Francis began his career following graduation from the Air Force Academy as an Air Force Officer, serving as a Project Manager for large-scale defense acquisitions. After 10 years of active duty and transitioning to the Air Force Reserves, he became Comptroller for field funds disbursement operations at March Air Reserve Base in California, where he retired as Lieutenant Colonel.  Concurrent with his Reserve role in the Air Force, Francis started civilian life as a Financial Consultant for American Express and Merrill Lynch before becoming a Finance Manager for several corporations. Over the past two decades, Francis has worked in various senior management positions where he gained great mentoring and leadership skills.

Before discovering the Expedia franchise opportunity, he worked as a Senior Manager of Financial Planning & Analysis for a medical technology company. Ready for a new challenge, Francis found the Expedia franchise opportunity and was drawn to helping people plan spectacular vacations while being his own boss. When Francis isn’t running his Center, he enjoys spending time with family including his three kids ages 17, 20, and 23.

Are you a Veteran or First Responder looking to transition into a new career where you can build equity and have a fun lifestyle? You may be eligible for a 15% discount off the initial franchise fee! Click here to learn more about our Veterans and First Responders program.

Learn More

Expedia CruiseShipCenters is committed to setting all franchise owners up for success. We believe your success is our success and we provide franchise owners the tools and support needed to achieve their business goals. Learn more about our proven franchise model and award-winning technology as part of our franchise discovery process by completing the form below.