Reliable Support along your Franchise Ownership Journey

 How we provide exceptional support for our #1 customer

At Expedia CruiseShipCenters our programs and support systems are designed to ensure that our #1 customer, our Franchise Partners, can focus on their #1 priority, growing and developing their team of Vacation Consultants serving their community with spectacular vacation experiences.

We are dedicated to providing the best tools, proven systems and top tier support for our Franchise Partners and help them achieve their business ownership goals. When you join forces with Expedia CruiseShipCenters you’ll complete our intensive Franchise Partner onboarding prior to opening your Center but the support doesn’t end there. One of the many ways we provide ongoing support to our Franchise Partners after completing their intensive onboarding is access to our dedicated Technical Support team available to help guide owners through any and all kinds of questions. Here’s a glimpse into the incredible team ready to support you as an Expedia franchise owner.

Accessible Support When You Need it

One of the many benefits of franchise ownership is knowing that you have support when you need it. Imagine having an entire team to call on when you need help navigating anything from a simple question on the day to day operation of your Center to where to find one of the great tools available to set your team of Vacation Consultants up for success.

Our more than 250 Expedia CruiseShipCenters locations are in communities across North America and our Technical Support team is available all hours of the business day. Accessibility is key and that’s why our Technical Support team can be reached in whichever format is best for you whether it be via web form, email or live chat – we’re here to help. They’re prompt to respond back with the average wait time being just 30 minutes. Our Technical Support team will direct you with the appropriate resource or tools and when necessary connect you with the Program Manager who can assist with providing additional support when needed.

The Best of the Best

Thank you for the feedback! – Expedia CruiseShipCenters Technical Support team

Our Franchise Partner satisfaction is top of mind and our dedicated Technical Support team strives to continuously provide prompt and exceptional service. Our team is committed to responding quickly and efficiently, when it comes to resolving more than 100 different inquiries on average each day. To keep our finger on the pulse, a Customer Satisfaction Survey is deployed following each inquiry to receive feedback on the recent support experience to provide us insight into our Franchise Partner’s needs. Our Technical Support team are not only great communicators and pleasant to interact with, they also consistently provide solutions for our Franchise Partners and Vacation Consultants with an impressive 99% satisfaction rating! This dedicated team continues to serve Expedia CruiseShipCenters Franchise Partners and Consultants and aim to achieve a 100% satisfaction rating.

Feedback from our #1 Customer

We’re always looking for opportunities to improve our processes and support our Franchise Partners smarter and better. Don’t just take our word for it! Read  some of the feedback we’ve received from Franchise Partners and Vacation Consultants regarding their first-hand experience working with our fantastic Technical Support team.

“Excellent support – completely understood what I needed and provided clear explanation – very quick service, friendly and knowledgeable – could not have been better – thank you!!!!”

“Excellent service, very familiar with the answers that are needed. Pleasure to work with.”

“I’m always thankful that the Technical Support team never says “you know, you could read how to do that yourself. Here’s the link” they just answer my questions like it’s the first time it’s been asked!”

“Phoned quickly and clearly answered to my satisfaction. When asked an additional question put on hold and got the answer.”

“It was great and really loved the follow up to make sure things were working properly.”

“I love working with this team.”

Additional Support Resources for our Franchise Partners

Embarking on a new chapter as a first-time business owner can be overwhelming, that’s why joining a proven system like Expedia CruiseShipCenters with a dedicated team in place to support you every step of the way means that you can go into business for yourself and not by yourself! In addition to our Technical Support team, we have a wealth of resources and articles accessible through our industry-leading technology, CruiseDesk®, where Franchise Partners can review materials from their initial onboarding if they ever need a refresher. In the event step by step assistance is needed, our Technical Support team and 125+ corporate team is ready to help with any aspect of your business.

Ready to Learn More?

You can also learn more by reading the essentials about our retail travel agency franchise opportunity here.

Learning and Mastering Our Proven System

 Our training and onboarding for new Franchise Partners is robust

CMA Attendees

CMA attendees from Orange Beach, AL; Chilliwack, BC; Kingston, ON; Santa Clarita, CA.

When you join forces with Expedia CruiseShipCenters, we set you up for success to hit the ground running before you’ve even opened your doors for business. Continue reading to learn more about what you can expect along the way.

Going into business for yourself can be overwhelming but a huge benefit of joining forces with a proven franchise system like Expedia CruiseShipCenters is that the guess work is eliminated for you! We’ll be with you every step of the way to ensure you’re confident in operating every aspect of your own Center. The capstone of your New Franchise Partner training and onboarding is attending Cruise Management Academy (CMA) before opening your doors. This multi-day training is held at our corporate headquarters in beautiful Vancouver, Canada. CMA is designed to teach and train Franchise Partners, through a hands-on training experience providing the steps and guides needed for success. At Cruise Management Academy you’ll take a deep dive into successfully operating the Expedia CruiseShipCenters system but before attending CMA we’ll build your foundation together.

Your Path to Opening

To begin your path to opening you’ll be introduced to key members of our Franchise Start Up and Onboarding teams after signing your franchise agreement. They’ll guide you through everything, from finding and building out the perfect location in your community to teaching you how to run your business using our industry leading technology, CruiseDesk. We empower our Franchise Partners with the tools and resources to successfully recruit, coach and motivate a large team of Vacation Consultants. Our 125+ person corporate team is here to support you and you can call us at any time.

Cruise Management Academy in a nutshell

About a month before you open your doors for business you’ll attend our week-long intensive training, CMA, with fellow Franchise Partners close to opening. Over the course of the week, you’ll be introduced to key members of our corporate team. Each member and their team will support you throughout your journey as an Expedia CruiseShipCenters franchise owner. CMA is a classroom setting encouraging collaboration amongst fellow franchisees and a space to master your training. The week will consist of informative presentations, engaging workshops and role playing. By the end of the week you’ll be confident in all areas of operating your own Expedia CruiseShipCenters and how you’ll utilize the tools and technology exclusively available to our Franchise Partners.

CMA attendees from Lakeland, GA; Saint John, NB; Courtice, ON.

We’ll cover a lot of territory and topics at CMA. An area of focus is recruitment, our experts will guide you through the process of hosting recruitment events and training and tips for managing your team of Vacation Consultants. We’ll supply tools such as training presentations and promotion education sessions that you can conduct with your team. You’ll use these seminars are to grow your Vacation Consultants’ knowledge, keep them engaged, and motivate them to continue generating more sales for themselves and in turn your Center overall.

You can expect a robust and engaging agenda everyday while attending CMA. By the end of the week you’ll be an expert in planning for your business, all types of travel products, how to best leverage public relations and effective ways to lead your team. All the tools and resources that you’ll use to grow a valuable and profitable business will be covered.

Counting Down to your Center Opening

The training doesn’t end when you leave our corporate office. Your Onboarding Manager will still support you to insure you and your Center is set up for opening day and all of your training is complete. When you are near your official opening you’ll be assigned an Franchise Performance Coach (FPC). Your FPC will be a dedicated coach delivering individualized and enhanced coaching specific to you and your Center on an ongoing basis. The role of your FPC is to serve as your business advisor providing insights into your Center performance through regular phone call check ins and in-Center visits.

Expedia CruiseShipCenters Grand Opening in Bellevue, WA

We’re dedicated to providing in depth training and onboarding to help you build a successful business applying our proven system. CMA is an opportunity for you to build relationships with our subject matter experts and connect with your fellow Franchise Partners at the same stage in the opening journey. Many Franchise Partners remain in regular contact after attending CMA together. It’s another positive take away from the week, having someone else in your position who you can exchange experiences and best practices with.

Learn more about Expedia CruiseShipCenters

This is a just a glimpse into the extensive support we provide our Franchise Partners as they navigate the path to opening. If you’re ready to learn more about the Expedia Franchise Opportunity, complete the form below to receive of free franchise report and one of our Franchise Advisors will reach out shortly! You can also learn more by reading the essentials about our retail travel agency franchise opportunity here.

No Travel Industry Experience Required

Join a proven franchise system with tools and support for success

Expedia CruiseShipCenters is a brick and mortar retail travel agency franchise that is affordable to start and scalable, perfect for someone wanting to grow a profitable and valuable business. No previous travel industry experience is required but the drive to lead and develop a team paired with a passion for travel will help you achieve success as a franchise owner. Starting your own business brings many challenges but by joining forces with a proven system backed by the most recognized brand in travel provides you with a plethora of tools, ongoing training and support to operate and manage a successful retail travel franchise while achieving your business ownership goals.

How we set you up for success – Franchise Partner Onboarding

During the Franchise Awards Process, our team does extensive market research on the most optimal locations for our franchises. We set you up for success from the very beginning and help you choose the best location in your region. From the moment you sign your Expedia CruiseShipCenters franchise agreement our startup team is here to help guide you in the search for the perfect Center location. We offer geographically protected market areas, designed with customer visibility and accessibility in mind allowing you to reach your target market in your community to recruit a team of all-star Vacation Consultants.

Before opening your doors, you’ll attend Cruise Management Academy (CMA) – our weeklong intensive training held at our corporate office in Vancouver, BC. During our onboarding and start-up process, we’ll train and teach you about our industry leading technology, CruiseDesk, and award-winning marketing tools that will help you run and market your franchise. Together we go through the tools and steps so that you’ll feel comfortable and confident in managing your franchise to grow your business.

How we set you up for success – Consultant Recruitment & Team Leadership

Franchise Partners support Vacation Consultants with ongoing training and support.

To be a successful Expedia CruiseShipCenters Franchise Partner you’ll need to build and support a large high performing team of Vacation Consultants. We provide all our Franchise Partners with a custom recruitment website that will help attract the right personality for success as a Vacation Consultant. The larger your team, the further your reach in the community and in turn the greater your customer base for follow ups and marketing initiatives. Keeping your team engaged, trained and motivated is essential to your success. To help you lead and motivate your team you’ll use our programs designed to help you coach and mentor your team with structured meetings, conversation guides and recognition programs created to support you in building positive relationships with your Consultants. There’s no such thing as too many Vacation Consultants as each Center can support unlimited number of agents working as independent contractors, allowing the business to continuously grow and increase in value over time.

How we set you up for success – Ongoing Resources and Support

Expedia CruiseShipCenters’ mission is to “empower our franchisees with a proven system to grow a profitable and valuable business”. Everything we do supports that mission and we always have our Franchise Partner’s best interests top of mind. As an Expedia CruiseShipCenters Franchise Partner, you’ll be joining forces with the most recognized brand in travel, Expedia Inc. Being part of a global brand gives your franchise instant credibility and brand recognition plus being backed by Expedia’s $84 billion buying power means your Center can sell an extensive range of travel products with the best pricing and extras.

Along your journey to becoming a successful franchise owner you can depend on our diverse 125+ corporate support team here to help you with any guidance you may need in recruiting, onboarding or developing your team of Consultants. The support doesn’t stop there, once your doors are open and your business is operating you’ll be assigned a Franchise Performance Coach (FPC) who will work with you on an ongoing basis as a business advisor supporting you and your Center. They’ll be your critical thinking partner that will help you to continuously increase efficiency, keep you on track for hitting targets and achieving success. Your FPC will have insight into your Center performance and will coach you through Center visits and calls to deliver individualized and enhanced coaching that will empower you to guide, lead and grow your team of Consultants.

Plus, each year we hold our annual franchise conference at sea where our Franchise Partners attend and have a chance to meet and network with their fellow Franchise Partners and they have the opportunity to share and grow from each other.

Better Bigger and Stronger Together

As part of the most recognized brand in travel our Franchise Partners are well equipped with the tools and support to manage their Franchise. Our proven business system has grown to a network of over 230 franchise locations each operating as full service travel agencies selling all types of travel with a specialization in complex cruise vacations and a commitment to customer service.

We are dedicated to helping you every step of the way to build value in your business and achieve your personal as well as Center goals.

Continue Learning About Expedia CruiseShipCenters

For in-depth details about owning a business with Expedia CruiseShipCenters, download our free franchise report by filling out the form below. You can also learn more by reading the essentials about our retail travel agency franchise opportunity here.

How to Build Your Dream Team

Discover how rewarding and profitable it is to build your sales team of Consultants as an Expedia CruiseShipCenters Franchise Owner.
Retail Owner - _50A4464NoLights2

When prospective new owners are researching our franchise opportunity, we often get asked “What does it take to be successful as an Expedia CruiseShipCenters franchise owner?” We always respond in the same way: Build and support a large, high performing team of Vacation Consultants. Our more than 250 retail travel agency locations serving communities across North America create a network of more than 5,000 Vacation Consultants dedicated to navigating spectacular vacation experiences for their customers.

All Expedia CruiseShipCenters Consultants are recruited as independent contractors paid by commission only. That means there are no salaries to pay and your overhead costs for the business are very low. So, the larger and more successful your team is, the more profitable your business will be.

We know how important recruiting a sales team is to the success of your business. That’s why we’re continuously investing in resources to help you make the opportunity to join your team as easy and appealing as possible.

Why Join Your Team?

There are plenty of great reasons for people to want to join your team as a Vacation Consultant, including our fantastic culture and increasingly positive data surfacing in the industry about the growing demand for travel consulting services. MMGY recently reported that travel agent usage has reached a six year high in 2016 while research from Cruise Lines International Association shows that 82% of all cruisers tend to book through a traditional travel agent. The proof is in the numbers, in June we reached a record 5,000 Vacation Consultants in total across all of our retail travel agency locations!

PTravel_Agent_Recruitment_Posterlus, as part of the Expedia family, your Consultants will benefit from instant brand recognition and credibility that comes with being part of the largest travel company in the world. Expedia’s $88 billion buying power for non-cruise product allows them to sell a full range of vacation options, all at Expedia prices.

We’ve also negotiated some of the highest agent commission rates in the industry because of our sales volume and reputation. Not only do top-tier commissions make the prospect of joining your team more attractive, they also impact your bottom line since your earnings are based on your Consultant’s commissions.

On average our franchise owners open their doors with at least six Consultants and recruit approximately one more each month thereafter. An ideal Consultant has an entrepreneurial mindset, enjoys building relationships and loves planning dream vacations. Consistently growing and coaching your team is essential to maintaining a healthy, profitable business.

So where should you start in building your dream team? Here are just some of the resources and tools we provide to help our franchise owners attract high quality talent.

Dedicated Recruitment Resources to Support You

When you invest in an Expedia CruiseShipCenters franchise, you can count on a robust 130+ corporate support team to help you grow a profitable business, including a dedicated team focused on helping you with the recruitment and onboarding of Consultants. This valuable resource provides tools and training to help you make it easy to develop your most valuable asset: Your sales team.

Custom Recruitment Marketing Tools & Website

Once you become a franchise owner, we’ll provide you with your own custom recruitment website that will help you attract the right sales people and help them learn about our Vacation Consultant opportunity through a series of easy to follow videos like the one below.

Our comprehensive recruitment marketing strategy also includes a wide range of print and online marketing tools and customizable templates to help our franchise owners grow a team of passionate, enthusiastic consultants. From newspaper ads, flyers and brochures to web banners, email campaigns and in-store merchandising, we’ve got all recruitment marketing needs covered!

Our recruitment marketing team also executes national recruitment advertising on our franchise owner’s behalf with leads that come directly to you.

Recruitment Lead Management System

Once you have a prospective recruit, our proprietary recruitment lead management system will allow you to track and engage with candidates through the process from their first inquiry to the day they join your team. Since recruiting a sales team is an ongoing and essential activity for our franchise owners, having this system provides them with a quick snapshot of who is where in the recruitment process and which follow up activities are required at any given time.

In the same way that your Consultant can set reminders to follow up with their clients, you’ll be able to set reminders for yourself to follow up with your Consultant leads about the opportunity to join your team.

Recruitment Events

One of our most successful recruitment strategies is our recruitment events we call Discovery Nights. Discovery Nights are an opportunity for our franchise owners to meet recruitment prospects in person and provide a live presentation of the opportunity in their franchise location.

In addition to hearing the presentation, prospects get to see the office environment, meet the owner and some of their team members and have the opportunity to schedule a personal interview in order to take the next step.

Bellevue_TeamMeetingWe provide our franchise owners with all of the marketing and training to advertise and lead a Discovery Night in their location including tools to help them get attendees excited about the opportunity to join their team such as a customizable presentation, professional videos and printed recruitment collateral.

Award Winning Consultant Training

Once a Vacation Consultant joins your team, our online International Cruise Academy and award winning Navigators Approach sales training sets them up for success! This in-depth training develops their knowledge, skills and sales behaviors to deliver a spectacular vacation experience for each and every customer.

Keeping your large team engaged and high performing will be essential to your success too, which is why we also provide a kit of tools to help you coach and mentor your Consultants on an ongoing basis. Our Navigators Club recognition program is a huge part of what motivates our Consultants to take their sales to the next level, while our team meeting presentations are carefully crafted by the corporate support team to help you deliver an engaging, exciting and informative presentation to your Consultants each month.  We also host Consultant training events in cities all across North America called Navigator Rallies which deliver product, sales and serving training to your Consultants.

Learn More

At Expedia CruiseShipCenters, we are committed to helping our franchise owners become best in class leaders who can build a strong team and become the go-to cruise experts in their local community.

For in-depth details about our franchise opportunity, download our free franchise report. You can also learn more through this six step overview of our travel agency franchise opportunity here.

What Does It Take to Be a Top Franchise Owner?

How Expedia CruiseShipCenters’ culture of goal setting is driving record-breaking results for local franchise owners

Each year, Expedia CruiseShipCenters holds a National Conference for all of our franchise owners. We get together to communicate company updates, network, share best practices, and celebrate the organization’s continued growth and success over the past year. We hold this event on a 5-7 day cruise to experience the best that our incredible industry has to offer and reinvigorate our collective passion for this business.

The theme of this year’s National Conference was Leading the Way as we reflected back on our 30 years of success as innovators in the cruise and franchise industries. One of the highlights of our time together onboard is always our Presidents Circle Awards celebration where we take the time to recognize the amazing achievements of our franchise owners. This year’s awards event showcased our culture of celebration perfectly as our franchisees recognized the accomplishments of their colleagues with unbridled enthusiasm.

So why is franchisee recognition and goal setting so important to us at Expedia CruiseShipCenters? Here are three reasons:

Having a goal is extremely motivating.

Although there are some serious travel perks that come with being ranked among out top franchise owners (last year’s Diamond level winners received a free Oceania cruise in Europe!), the real motivator for our franchise owners is the sense of accomplishment they feel when they reach the goal they’ve set for their business.  That’s why we saw a record 28 locations this year who achieved the $6 Million single location booked sales threshold required to receive our coveted Presidents Circle Diamond award – the highest honor our franchise owners can receive. The fact that 8 more locations achieved the Diamond level in 2016 vs. 2015 shows the incredible potential for our franchisees to continuously grow their sales (and their business) even 10, 20 or 30 years after opening. Expedia CruiseShipCenters President, Matthew Eichhorst elaborates:

“When we first moved our franchisee recognition to a goal-based format, we received some push back from owners that $4 Million for the top Diamond level was too high. Now, just 6 years later, we have a record 28 locations achieving the $6 Million benchmark for Diamond. Our entire organization has benefited from this shift to goal-based recognition as we have drastically increased our average sales by franchise, all while growing the distribution channel from 120 locations to 235.”

That’s the power of goal setting.

Expedia CruiseShipCenters’ top Franchise Partners enjoy their 2017 reward cruise aboard Oceania’s Riviera sailing from Athens to Rome.

When asked how the Presidents Circle program has impacted his business, Expedia CruiseShipCenters Franchise Owner and Diamond level winner from Petaluma, CA, Brian Murphy, said that it gives he and his brother James something to strive for.

“Having a benchmark definitely impacts the way we run our business,” said Brian. “We set goals, develop sales plans to meet those goals, and evaluate progress regularly. Having the opportunity to network with the other Diamond winners on the reward cruise was also very motivating, and has now inspired us to do even better.”

As part of our the support Expedia CruiseShipCentes provides, our Franchise Performance Coaches help our owners set goals each year and check in regularly to make sure you’re on track and implementing the plan you came up with to get there. They’re like an accountability partner for your business!

It’s nice to know you’re on the path to success.

A few years ago, we realized that our new franchisees were having to wait a really long time to have their hard work recognized in the Presidents Circle program, so we developed a new franchisee award called Star Among Your Peers to recognize new owners who were hitting the recommended sales levels for Expedia CruiseShipCenters franchises in years 1-3. We think of them as check-in points along the path to profitability.

Our franchise owner from Greystone, AL, Jon Harvill, who knocked the sales benchmarks out of the park in his first two years, commented on what it meant to him to win this award and be recognized among his fellow franchisees.

“To be recognized with the Star Among Your Peers award is an honor that is truly humbling. To be in the company of successful entrepreneurs, business leaders and franchisees was quite an experience! I’ve been provided a tried and proven system that has given me clear direction on how to successfully plan and implement my daily activities. The benchmarks provide specific targets on what to aim for in order to excel.”

Expedia Franchise Owner, Jon Harvill accepts his Star of Stars award for first year franchise sales.

Expedia Franchise Owner from Greystone, AL, Jon Harvill accepts his Star of Stars award for achieving the highest second year sales in his peer group.

We love to celebrate.

At Expedia CruiseShipCenters, one of our core values is dedication. Every person in our organization works incredibly hard to serve their customers, whether they are on the corporate team, a franchise owner or a Vacation Consultant serving the end traveler. We’re dedicated to navigating spectacular vacation experiences. Another one of our core values is fun. That’s why we take a time out from that hard work each year to look back at what we’ve achieved as a company and as individual business owners, and celebrate how far we’ve come.

Elliott Finkleman, who owns two franchises in Ontario described that sentiment perfectly when he spoke about finding that balance between dedication and fun.

“Since Expedia CruiseShipCenters is full of professionals from top to the bottom, being recognized as with the Star of Stars award in my third year made me feel grateful. It also makes you feel very humble as so many of my fellow franchise owners are also deserving. Most of all it validates all the hard work and ups and downs of being an entrepreneur.  And of course, there is also that part of me that just wants to jump up and yell YIPEE!”

Learn More

At Expedia CruiseShipCenters, we understand the power of goal setting and support our franchisees through every step of their business journey, holding them accountable for the things they’ve told us they want to accomplish along the way. We call our franchise owners our Franchise Partners for a reason – it’s because we’re in this together. Your success is our success.

If you’re ready to make your goal of business ownership a reality, we’d love to share more about how Expedia CruiseShipCenters can give you the financial freedom and flexible lifestyle you’ve been dreaming of. Just fill out the form below to receive our free franchise report or read the essentials about our travel agency franchise opportunity here.

What Makes a Great Cruise Promotion?

How we help our franchisees generate new leads and sales all year long

At Expedia CruiseShipCenters, our promotions are the drumbeat of our organization. Strategically planned and meticulously implemented, the cruise sales we hold over the course of the year provide an essential road map for our franchisees to follow to ensure they are reaching out to the right customers, at the right time, with the right product. Our cruise and marketing experts on your Corporate Support team have carefully planned out every detail of our promotions and leveraged our collective buying power to secure incredible offers for our clients, so that our franchisees don’t have to.

There’s a ton of work that goes into each of the seven promotions we hold throughout the year. Here’s a glimpse into how our franchise owners benefit from our integrated marketing and promotions plan throughout the year.

We Provide a Turn-Key Annual Marketing Plan

Our annual marketing and promotions plan provides a blueprint for our Franchise Partners to follow throughout the year. Through seven strategic core promotions, private sales, and contests strategically Local Franchise Eventtimed over the course of the year, you’ll drive sales for your business and generate fantastic exposure for your Expedia CruiseShipCenters location.

We know that consistency is a significant contributor to business growth and these seven promotions held each year provide a rhythm for you and your team to reach out to your customers with timely, relevant information and a reason to book.

Unbeatable Extras For Your Customers

As one of the leading sellers of cruises in North America, and part of the largest travel brand in the world, our franchisees benefit from massive buying power, especially when it comes to our promotions. The relationships that Expedia CruiseShipCenters has been building with every major cruise line over our 30-year history allows us to negotiate significant advertising funds for our owners and exclusive offers for our clients during each promotion.

we_specials_board_insertThese Expedia® Extras might include an onboard cash credit, a free upgrade or a complementary beverage package available during the promotion window. These extras provide incentive and urgency for customers to book, and in turn provide a huge competitive advantage for our franchise owners in their local market. When your customers know you can provide them with exclusive travel savings and incredible service, they’ll come back to book with you again and again.

Training For You and Your Team

There can be a lot to know about each cruise line and how the promotional offers we’ve secured apply to particular ships or sailings. That’s why we provide a series of emails, webinars and support guides well in advance of each promotion to help both you and your team of Vacation Consultants understand the promotional offers so you can confidently communicate those savings to your customers and maximize bookings.

The monthly team meeting presentation we create on your behalf is an amazing resource during promotions and includes pre-made slides, videos and a script for you to follow. We even hold a team meeting webinar each month to walk you through how to best leverage this month’s resources. All you have to do is get your team in a room and get them excited about the upcoming promotion with your contagious enthusiasm!

An Integrated Marketing Campaign Delivered On Your Behalf

Word Explorer SaleAll of our print, digital and email marketing at Expedia CruiseShipCenters is created by a nearly 20 person marketing team at corporate support. Having them in-house is a huge advantage when it comes to promotions because they all work seamlessly together to convey one promotional message through many marketing mediums at both the national and local levels.

Marketing experts at your Corporate Support team are here to help you with every aspect of executing your local cruise promotion and sales event.

Marketing experts at your Corporate Support team are here to help you with every aspect of executing your local cruise promotion and sales event.

Need an ad for your local newspaper? Our custom design team can create that for you free of charge. Holding a local event for the promotion? Our digital marketing team can create a custom email and Facebook campaign to drive RSVP’s for a small fee.

Each of the seven promotions is also supported with:

• Dedicated email blasts that are customized and delivered to your database

• Promotion banners and landing pages on your local website

• Printed flyers delivered to the households you choose, customized with your contact information

• Complimentary Center merchandising kits including posters, specials board inserts, tent cards and more delivered to your store.

All of this is done on your behalf.

Most promotions also have a dedicated video to get customers even more excited about the sale, whether they’re visiting your website, or attending a sales event in your Center. Check out the video below for one of our largest promotions of the year, the World Explorer Sale.

Dedicated Experts to Support You

Our franchise model is intended to take people with little or no experience in the cruise industry and help them build and grow a successful travel business. Over the 30 years we’ve been in business, we’ve learned a few things about how to execute a successful promotion, and we want to pass that knowledge and expertise on to you. We don’t expect you to know everything!

Think of us as your very own full service marketing resource. You can count on us to walk you through any booking scenario or answer any questions about the promotion and offers you may have. Our mission at Expedia CruiseShipCenters is to help our franchise owners succeed, so we’re here for you.

Continue Learning About Expedia CruiseShipCenters

For in-depth details about owning a business with Expedia CruiseShipCenters, download our free franchise report by filling out the form below. You can also learn more by reading the essentials about our franchise opportunity here.

How Contests Drive Revenue For Expedia CruiseShipCenters Franchises

Travel franchise owners benefit from our relationships with major cruise lines

How do Expedia CruiseShipCenters travel franchise owners attract new customers? There are many ways, but there’s one that’s gaining traction among our franchise owners is truly fun and exciting — contests!


Fun and effective – contests help to bolster consultants’ customer base and re-engage with existing contacts.

Contests are a great way for our franchise owners to build a database of prospective customers, especially when they’re first getting started. Thanks to our strong relationships with some of the biggest names in the travel industry, each year Expedia CruiseShipCenters partners with brands like Disney, Norwegian Cruise Line and Royal Caribbean International for our annual and promotional contests to serve both the franchise owner and also potential customers. It’s the epitome of a win-win situation, franchisees grow and nurture their contact list while a few lucky individuals embark on the vacation experience of a lifetime!

These contests help you to add hundreds of new subscribers to your databases year round and keep our brand top of mind for travelers. Our dedicated marketing team makes contesting a breeze for our franchise owners by overseeing and promoting all contests. Print and online marketing pieces with consistent messages are prepared, along with in-store messaging. To best support franchise owners and vacation consultants, an in-depth contest guide is also available.

Our Win 1 of 5 Free Cruises Contest with Norwegian Cruise Line is on now until October 31st where five lucky winners will receive a free 7 night Caribbean cruise for two! Contest entrants can earn up to ten additional chances to win by referring their friends and family members. Last year, we received more than 200,000 entries with 80% of entrants subscribed to 1 or more of our email marketing pieces which are personalized to the local franchise. Contests like this provide amazing exposure to travelers who may not know about our services yet and allow franchisees to re-engage with their existing database.

Grow, build and nurture customer relationships

Not only do contests help us attract new contacts and email marketing subscriptions but it also allows travel agents in the Center to connect with their existing contacts and help them to enter the current contest. This point of connection strengthens the relationship and also serves as a great opportunity to check in on travel needs, update contact and marketing subscription information.

Contest entrants’ information is dispersed among our local franchises based on ZIP code to increase their databases of potential customers. Since many people also choose to subscribe to our email newsletters when they enter the contest, our travel franchise owners can keep their services top of mind when those new contacts go to book their next dream vacation.

“Our annual contest is something we look forward to every year because there’s nothing more satisfying to us than providing people with the experience of cruising,” said Matthew Eichhorst, President of Expedia CruiseShipCenters. “These contests are extremely beneficial to our franchise owners because they provide a deep well of new potential customers to reach out to long after the contest is over.”

Cruising is more popular than ever before

According to Cruise Lines International Association, 100 million people are expected to cruise in the next four years. CLIA reports that the average age of a cruise traveler is 49, with an average income of $114,000. While cruising certainly appeals to the Baby Boomer and Gen X generations, the industry is also experiencing a boom in younger travelers. According to MMGY, travel agent usage has hit a six-year high and one out of three Millennials seek the advice of a trusted travel professional for their travel arrangements. Of those who cruised in 2014, 38% had never cruised before, which bodes well for future growth of our travel franchise.


According to Cruise Lines International Association, 75% of cruisers opted to book using a travel agent in 2015.

CLIA, in their 2015 North American Market Profile of the industry, noted 75% of cruisers opted to book their vacations using a travel agent. The thriving cruising market, as well as consumer trends, allows Expedia CruiseShipCenters travel franchise owners to have viable, profitable businesses that reflect their owners’ passion for travel.

We’re growing rapidly, and so are our sales

Expedia CruiseShipCenters launched in 1987 and is one of largest sellers of cruise travel in North America. Our travel agency franchise is rapidly expanding, with more than 220 locations open or under development.

Our sales have grown an average of 20% a year over the past two decades. While the internet had a negative impact on many other retail travel businesses, we have flourished. The reason for our success is simple: cruises, while popular, are not cheap. And choosing from the myriad of available cruise options is not easy. The complicated nature of booking cruises, combined with the force of our brand name, lead an ever-growing number of people to our travel franchise locations.

“The value we add is in being thoughtful,” says Mary Beth Casey, owner of an Expedia CruiseShipCenters franchise in Fort Lauderdale, Florida. “We know what this vacation will bring to them and their families. There’s a lot of patience and hand-holding from our side. And then when our customers get off the ship, we do a follow-up: Did we meet their expectations? And where are they going to go next?”

Learn More

For in-depth details about the Expedia CruiseShipCenters franchise opportunity, download our free franchise report by filling out the form below. You can also learn more by reading the essentials about our franchise opportunity here.

Supporting You Through Our Startup Process

Discover the dedicated training & support you’ll get through the process of building and launching your retail travel business

So you’ve completed your due diligence and have decided that a travel agency franchise with Expedia CruiseShipCenters is the perfect fit for you. What happens next?

In our organization, we take a great deal of pride in the startup and onboarding support that we provide our new franchise owners to make sure we set you up for success. Our team of Franchising Managers and Program Specialists are here to help you launch your business with a strong start in every aspect – from finding your perfect location and store build-out, through to recruiting and training your dreamteam of Vacation Consultants.

With a record 40 new Expedia CruiseShipCenters locations who are set to open their doors in 2016, we recognize the importance of having a strong team to help with the startup, onboarding and launch of each location. That’s why we have dedicated teams at our Corporate  Support office who are committed to providing all of the help you need to feel confident in each step of launching your new business.

Watch our Startup and Onboarding support video to meet a few members of the team that will guide you through the path to opening your Expedia CruiseShipCenters location.

Let’s explore in more detail the startup and onboarding support we provide to set our franchise owners on the path to success.

Phase 1: Startup Support

You’ll begin the first step of the startup process immediately following the signing of your Franchise Agreement. Your Franchise Development Manager will introduce you to the Startup and Onboarding team by conference call, kicking off your search for your perfect location. The Startup team will be your go-to resource to get your space ready for customers from location search and selection to the design and build out of your franchise. With the assistance of a third party real estate company, the Startup team will work with you to find the perfect location that ticks all of the boxes for great accessibility for customers and staff, strong visibility in your community, and a large enough space to accommodate a hub of activity. During this step, you’ll also receive guidance though the application process for the necessary licensing needed to operate a travel business in your community.

This process can be the longest component of your setup but the goal is to have your doors open within nine months of signing your franchise agreement. Remember, we’re in this together and our team will be there to help guide and support you every step of the way.

Path to Franchise Opening

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Phase 2: Onboarding Support

The second step of launching your new travel franchise is onboarding and recruitment. This encompasses everything to do with recruiting and training your dream team of Vacation Consultants, to managing operations and growing your business. An important step in your training will be learning the how to sell travel as a Vacation Consultant so that you can successfully train and support your future team. During your onboarding, you’ll also attend our week-long intensive franchisee training program called Cruise Management Academy at our corporate headquarters where you’ll learn Expedia CruiseShipCenters’ tools, systems and support that will help you manage your team while you grow your business. By the time you open your doors, the goal is to have at least six Vacation Consultants trained and ready to sell travel to your community.

The culmination of your efforts will be opening your doors for business and planning your Grand Opening event! From that point onward you’ll receive ongoing support from your Franchise Performance Coach and team at the Corporate Support office as you run the day to day operations of your travel business. Our goal is to set you up for success and provide ongoing coaching and support as you build and grow your Expedia CruiseShipCenters franchise.

At Expedia CruiseShipCenters, we are committed to helping our franchise owners become exceptional leaders who can build a strong team and become the go-to cruise experts in their local community. Setting our franchise owners up for success is our purpose and we’re committed to helping you achieve your business and lifestyle goals.

Learn More

Are you ready to begin the Expedia franchise discovery process? To continue exploring the Expedia CruiseShipCenters franchise opportunity, download our free franchise report. You can also learn more by visiting our research pages.