Expedia Cruises Solidifies Position Amongst Best Franchisors with Recent Franchisee Satisfaction Survey Results
Expedia Cruises recognized as a best-in-class franchise for 2024 based on franchisee satisfaction
Each year we utilize Franchise Business Review to conduct a third-party survey of our franchisees to gauge their satisfaction with our system, our leadership team, the franchise opportunity, and the Expedia Cruises organization as a whole. As the only North American franchisee survey we conduct, responses from our franchisees are incredibly valuable in identifying areas for improvement across our organization. We know that sharing their business experiences will help our Corporate Support Team better understand the strengths and opportunities of our system, be more responsive to their needs, improve our support, and better represent our franchise offering to Franchisee candidates in the future.
Anonymity is of utmost importance, as we want all franchisees to feel comfortable to share their honest opinion. Unless the franchisee chooses to share their contact information at the end of the survey, results are kept anonymous. At no point does Franchise Business Review share franchisee contact information or reveal who has or hasn’t taken the survey at any given time.
Expedia Cruises’ 2024 FBR Survey Results
Expedia Cruises’ survey was conducted in June 2024 and had 86% participation from franchisees (147 out of 171 invited franchisees took part in the survey). We are thrilled to announce that we had an overall score of 81 out of 100 in this year’s survey, solidly positioning us among the best franchisors in the industry.
Here are some positive stats that came out of the survey:
While there is a lot to be happy about, we are also committed to acknowledging areas of opportunity. Each year the leadership team combs through the entire report of over 200+ pages, including the individual survey section and text comments. Last year, one of our lowest scoring areas was “Involves Franchisees”. In response to this, the Leadership Team took immediate action and implemented changes around territory calls and Advisory Councils. The changes made resulted in an improvement of 7 points, where “Involves Franchisees” went from a score of 57 (2023 survey) to 64 (2024 survey). We hope to do the same this year in areas where we hope to improve our score.
Click here to access the full 2024 Franchisee Satisfaction Survey report.
Franchise Business Review’s Annual Awards
Conducting our annual survey through FBR allows us to be considered for their annual awards, and we are proud of the following resulting accolades:
- 2024 Top Franchises Culture
- 2024 Top 200 Franchises
- 2024 Top Franchises for Women
- 2024 Franchise Rock Star – Chuck and Laurie Magnus
- 2023 Most Innovative Franchises (2024 will be announced soon)
Click here for our awards blog and read more about these awards, as well as all other awards and accolades.
About Franchise Business Review (FBR)
Franchise Business Review (FBR) is the premier research firm in the franchise industry, specializing in franchisee satisfaction and performance. Since 2005, they have empowered prospective business owners with ratings and reviews of the top franchise companies, and resources to help make informed franchise investment decisions.
About the FBR Satisfaction Reports, Surveys, and Benchmarking
FBR’s Franchise Satisfaction Reports measure the health of a franchise organization based on the rating and reviews of current franchisees — the real franchise experts. To measure satisfaction, they conduct independent surveys with all franchisees of an organization. The survey asks 33 benchmark questions across eight primary areas: Training & Support, Franchise System, Leadership, Core Values, Franchisee Community, Franchisee Self-Evaluation, Financial Opportunity, and General Satisfaction. The survey also asks franchisees several market information, business lifestyle, and demographic questions.
All standard FBR survey questions were benchmarked to a custom 2024 FBR Benchmark containing data from a select group of 348 brands. This benchmark includes current data from over 32,490 franchisees representing more than 160,101 locations.
Watch our FBR results video below:
Exploring the Expedia Cruises Franchise Opportunity?
Are you seeking a business opportunity that perfectly balances equity, lifestyle, and fun? The Expedia Cruises franchise opportunity empowers franchise owners to do it all! The power of Expedia’s well-known brand, commitment to exceptional customer service, omnichannel approach, and proven franchise business model has helped it grow into a leading travel seller in North America.
To learn more about the Expedia Cruises franchise opportunity, email jeff@expediafranchise.com, or call (778) 928-0053.