The Opportunity

Set Sail with Your Own Travel Agency Franchise

Empowering local business owners with a proven system in a fun, growing industry.

For over 30 years, Expedia CruiseShipCenters has been providing travel agency franchise opportunities for people who want to navigate spectacular vacation experiences for travelers in their community. Expedia's massive brand paired with our commitment to exceptional customer service has helped us grow into a leading seller of cruise travel in North America.

Our travel agency franchise is rapidly expanding, with over 220 locations currently open or under development. Our growth is driven by three overarching factors:

    • Our proven business model is affordable to start and extremely scalable.
    • Our focus on cruise vacations makes us a trusted resource among cruise customers who overwhelmingly prefer to book with a travel agent.
    • The cruise industry is growing rapidly.
Travel Agency Franchise Owner in Bellevue Washington

Elbert Stockberger, Expedia CruiseShipCenters Franchise Owner in Bellevue, WA.

The main role of an Expedia CruiseShipCenters travel agency franchise owner is to lead a large team of independent Vacation Consultants who help their customers navigate through the many options to pick the right cruise line and travel plan for their needs. Personal service is key. While many travelers book hotels and car rentals online, they rely on travel agents for help booking cruises. According to Cruise Lines International (CLIA), 75% of cruises are sold by travel agents and not via websites (2015 CLIA Annual Report).

The Booming Cruise Industry

25.3 Million people are expected to take a cruise in 2017 – and they have a lot of questions! That’s why three-quarters of them will likely book their vacation with a travel agent according to CLIA. Or better yet, a cruise specialist who can navigate through the sea of options available to today’s cruisers. With so many destinations, ships and staterooms to choose from, more and more travelers are looking for expert, in-person advice from a trusted professional.

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With 9 out of 10 cruisers saying they will cruise again, the opportunity for travel agency franchises backed by a recognized brand is massive. Expedia CruiseShipCenters' travel agency franchise opportunity allows you to capitalize on this booming industry with a proven business model and a massive brand.

Affordable to Own, Easy to Scale

The travel industry has changed a lot since we started out in 1987. Many mom-and-pop travel agencies went out of business as online travel agencies gained market share. Other travel franchises became work-from-home businesses with limited upside. Expedia CruiseShipCenters has flourished by focusing on, and dominating, the cruise niche through relentless focus on customer service offered through the credible source of a retail storefront.

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Expedia CruiseShipCenters' sales have grown, on average, 20% a year for the past two decades. That’s three times faster than the growth rate of the cruise industry overall, and the cruise industry is no slouch! Industry revenue hit $39.6 billion in 2015 — up 59% from 2009.

What's the driver behind our success? One thing that sets us apart is that our franchise model is extremely scalable. Our retail locations allow our travel agency franchise owners to build a team of independent travel agents who share knowledge and work together to drive sales, which means more commissions for everybody. As an Expedia CruiseShipCenters franchise owner, you support your travel agents and earn a share of commissions. So the bigger and more successful your team is, the stronger your financial return. With no limits on sales team size, you can build your travel business as big as your dreams!

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