RECRUITMENT & ONBOARDING

Growing your team means growing your business.

An important differentiator of the Expedia Cruises franchise model is that it is very scalable. At Expedia Cruises, you can increase your sales and team size indefinitely with a single location. The key to growing your business over time will be to continuously recruit and develop your team of Vacation Consultants. With no limits on the size of your sales team, you can build your travel business as big as your dreams!

Who makes a great Vacation Consultant?

Your sales team will come from a wide range of backgrounds, but they will all have two things in common: a passion for travel and a desire to help others plan the trip of their dreams.

With our proven methods for learning the industry and learning to sell, even someone with no travel industry experience can become a navigator of spectacular vacation experiences.

Vacation Consultants:

• Do business as Independent Contractors, not employees
• Are paid on commission only, which helps you control expenses and cash flow
• Are a mix of full-time and part-time agents, depending on their goals
• Have the flexibility to conduct business from the Center, or from their home office

We’ll help you find Vacation Consultants in your community!

Our goal is to provide you with resources, tools, and best practices to help you find your team of high performing Vacation Consultants within your own community. Our current franchisees have a database of over 90,000+ people who have expressed interest in becoming an Expedia Cruises Vacation Consultant. With a robust suite of marketing tools, effective resources, and expert advice and best practices, we’ll help you attract the right people to close more leads and grow your dream team.

Our Franchisees have access to:

• Your own local recruitment website – click here to see an example
• Email and Facebook recruitment campaigns
• High quality videos explaining the Vacation Consultant opportunity
• Print marketing including flyer wraps, print ads, posters, brochures, and banners
• Presentation slides and speaking notes for holding a local recruitment event (Discovery Nights)

Partner Central helps you stay on top of your recruiting efforts!

We know how important recruiting a team is to the success of your business. That’s why we’ve invested in a dedicated platform just for managing your recruitment initiatives.

Partner Central provides access to many tools to help you manage your recruitment initiatives on a daily basis. Partner Central will house a database of potential Vacation Consultants from a variety of lead sources. You can also track the progress of all potential Vacation Consultants all within Partner Central. Think of this as your one-stop-shop for managing the growth of your team!

Training to get your new Consultants selling quickly.

Expedia Cruises’ onboarding process is designed to give people with no travel industry experience the confidence to begin marketing and selling quickly.

During your location build-out, you’ll simultaneously be learning the ins and outs of the travel industry and attending a week-long intensive training session, called Cruise Management Academy (CMA). During CMA you’ll take a deep dive into the entire Expedia Cruises system and connect with Subject Matter Experts who will answer any questions you may have.

In addition to CMA, Expedia Cruises has established our own sales training program called The Navigators Approach – which we will discuss in the next section! Plus, through Partner Central’s online learning environment, you’ll guide new team members through the industry, system, and sales training they’ll need to confidently guide customers toward the right purchase decision.

Get access to our exclusive sales training program!

We often get asked what our secret is to producing extremely high repeat customer rates. The answer is our exclusive sales training program: The Navigators Approach. It focuses on developing specific skills required for your team to consistently deliver on Our Promise to navigate spectacular vacation experiences.

Our sales training:

• Emphasizes customer-centric prospecting, selling and servicing
• Helps Consultants ask the right questions to guide their clients to the best vacation option for them
• Allows your Center to deliver a consistent level of service from every team member

This step-by-step sales methodology was developed exclusively for Expedia Cruises and to help franchisees teach their Vacation Consultants how to sell travel, even if they don’t come from a sales background. With a suite of leadership tools and train-the-trainer workshops for franchisees, we help you deliver The Navigators Approach with confidence. This program is one of the many ways we ensure that our franchisees become terrific leaders – even if they have no industry experience themselves.
Leadership & Recognition